MEL's Resume Help

Mary E. Lee

Education

Bachelor of Arts in Professional and Technical Communication

University of North Texas - May 2013

Experience

Sci-Tech Discovery Center in Frisco, Texas

Educator

September 2016 – Present

Instructed large STEM classes for grant based outreach programs and field-trips
Researched and wrote curriculum for first through sixth grade students covering a variety of topics such as chemistry, biology, and electrical engineering

NTA Life Insurance Company in Addison, Texas

Compliance Analyst

April 2016 – September 2016

Worked directly with State Insurance Board members to ensure policies were appropriate for newly passed laws
Analyzed company practices to ensure compliance with state and federal laws
Lead and updated companywide new hire training

Claim Appeal Specialist

November 2014 – April 2016

Claim Appeal Specialist – researched and analyzed claim processing, medical conditions, policy language, and communications to recommend the fairest appeal resolution to the Claim Appeal Committee
Dispute Resolution Team Member – Researched insured, state, and BBB complaints; facilitated any steps towards a resolution; and provided a written response on behalf of the company
Drafted and edited various Policy and Procedure manuals for claim appeals, dispute resolution, SIU, and Operations

MEL's Resume Help in Denton, Texas

Freelance Writer and Tutor

September 2013 – Present

Teach students and recent graduates how to build, format, and maintain their resumes
Tutor students in professional and business communication
Write, design, and edit projects for small businesses and individuals

Health Management Systems / RPC in Irving, Texas

Proposal Production Assistant

May 2013 – September 2013

Temporary hire to preform secretarial duties, assist in proposal production, and final Desktop Publishing
Edited corporate resumes and BIOs for proposal bids
Analyzed RFP content to create guides for writers

Walt Disney World Resort, College Program in Orlando, Florida

College Program Intern

August 2011- January 2012

Earned advanced college credit while interning in the Magic Kingdom creating a “magical” guest experience for children and their parents
Implemented marketing and advertising theories used by Disney in a hands-on program lead by Disney professional educators
Developed and utilized strong cross-cultural communication skills

MEL's Resume

Honors

College of Arts and Sciences Ambassador Program Secretary

2012 - 2013

Linguistics and Technical Communication Ambassador

2012 - 2013

Dean’s List

Spring 2010, Spring 2011, Fall 2012

President’s List

Spring 2012, Spring 2013

University of North Texas Winner of the Professional & Technical Writing Contest

Marketing Materials -2013

Annual Reports -2013

Published

“Coral Reef Protection and Restoration Strategies” excerpts published in Writing For Results the 2013 University of North Texas TECM textbook by Dr. Raign and Mrs. Huggett

Externships

Vireo Accent Reduction

Fall 2012 & Spring 2013

Designed flyers, brochures, and new client materials for medical professionals
Document design required extensive knowledge of InDesign and Photoshop functions

MLink

Fall 2012

Designed an updateable newsletter that can double as informative piece for employees and a motivational piece for customers

Balfour Beatty

Spring 2011

Created business cases, company profiles, marketing deliverables, social media policy, work plans, presentations, etc.
Directed a small team to create business professional documents for Balfour Beatty’s social media platforms

Robotics Experience

FIRST Robotics Competition (FRC) Team 118

August 2007- May 2009

Built and maintained complex wheel system for team robots
Created all team presentation materials and speeches
Trained team members to deliver robot and team information effectively
Internationally recognized team knowledge and presentation skills at FRC World Championships